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“Our Australian call centre colleagues are having paid out up to ten situations in excess of us and operate fewer hours! They get maternity go away, Unwell leave and more holidays than we do! I'm not Performing once again for Celltel right up until the CISM group improvements our fork out and Advantages!”

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“We work in huge groups. Sometimes, we don’t even know that is in our group. It does not allow for us to work cohesively and it turns into tricky to obtain group ambitions like bringing the calls per hour down being a team”

But most organizations nonetheless give attention to the technical facet of AI implementation due to the fact their leadership structure does way too. Organizations have to have a new position, the chief innovation and...

a person connect with centre employee told the regional information channel when protesting exterior the call centre constructing.

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